Eagle Cliff water system update

Nov 7 2019
Updated: Nov 7 2019

November 7, 2019

The Eagle Cliff water system reservoir refilled with the rains in September and October, however with the dry weather over the past few weeks, it has been noticed that the reservoir levels are once again dropping at an unusually fast rate.  Part of the problem appears to be that the containment berm of the reservoir is leaking. Following advice from a geotechnical expert, preliminary work to correct spillway deficiencies are underway this week and will proceed into next. 

Crews will also be pressure testing the supply watermain from the reservoir to the chlorination shed. This work is anticipated to take place around 3:00 am on Monday or Tuesday next week. This may cause a short-term interruption of water service in the early hours of the morning.


October 8, 2019

The Eagle Cliff water system reservoir has returned to acceptable levels. Water restrictions have been lifted.

  • Reservoir level has risen approximately 2 feet since the summer low
  • There is substantially more water now flowing into the reservoir
  • Public works will continue to look for causes for the unusual decline that occurred during the summer

September 27, 2019

The Eagle Cliff water system reservoir level is still very low. Bowen Island Municipality is urging all Eagle Cliff water users to continue Stage 4 of the water conservation guidelines.

Please refer to the Stage 4 Water conservations guidelines chart and conservation tips below.

Current status:

  • After heavy rainfall in the previous two weeks, the reservoir level has started to recover, however, water conservation is still recommended as a precaution at this stage.
  • Over the last few weeks, several smaller water leaks have been repaired.
  • Utility crews are continuing to investigate for leaks and other issues that may have been contributing factors to the water shortage.
  • The next round of Eagle Cliff meter readings will start on Monday, September 30.

September 11, 2019

The Eagle Cliff water system reservoir continues to experience a critical shortage. Rainfall over the last week has not had an effect on reservoir levels. Bowen Island Municipality is urging all Eagle Cliff water users to continue Stage 4 of the water conservation guidelines until more substantial rainfall returns.

Please refer to the Stage 4 Water conservations guidelines chart and conservation tips below.

Crews have discovered a leak in a watermain on Eagle Cliff Road. Repairs will be performed on Thursday, September 12 beginning at 8:30 am. Crews may need to shut off water to the Eagle Cliff water system temporarily. Eagle Cliff water users may also experience a drop in water pressure and/or discolouration when the water is turned back on.

One lane of Eagle Cliff road may be closed while work is underway. Crews will direct traffic.

Updates will be posted at ALERTS as information becomes available.

Questions?

Please contact Public Works at 604-947-4255 or bim@bimbc.ca


September 5, 2019:

The Eagle Cliff water system reservoir continues to experience a critical shortage. Bowen Island Municipality is urging all Eagle Cliff water users to continue Stage 4 of the water conservation guidelines.

Current status:

  • Crews have investigated two potential watermain leaks.
  • One leak was confirmed and repaired on September 4. After the repair, the meter in the chlorination shed was reading zero flow, which indicated that there was no draw on the system at that particular time (a positive sign that only a single leak of significance existed and is now repaired).
  • Despite fixing a leak, residential consumption will continue to drain the reservoir.
  • Crews will continue to monitor the drop rate over the coming days.
  • Until rains return, there is only enough water to supply conservative household use. Water users must not use water for non-potable use.

Next steps:

  • Crews need an accurate measurement of the depth of water remaining above the water intake in the reservoir. It appears to be 15” but this is based on visual estimates only.
  • The intake is not clearly visible from the surface because the water is too cloudy.
  • Crews need to use a small boat to get into the reservoir to make this measurement, as wading in on foot would disturb too much sediment near the intake.
  • The boat operation may still cause some disturbance to sediment which may appear in water from faucets.
  • This measurement is being arranged, and another update will be provided with results.

Please refer to the Stage 4 Water conservations guidelines chart and conservation tips below.

Questions?

Please contact Public Works at 604-947-4255 or bim@bimbc.ca


August 27, 2019:

The Eagle Cliff water system reservoir is experiencing a critical shortage. Bowen Island Municipality is urging all Eagle Cliff water users to follow Stage 4 of the water conservation guidelines. Signs will be posted in the neighbourhood and notices will be delivered door to door to advise residents of this urgent situation.

Current status:

  • The reservoir level is the lowest it has been in recent years.
  • Crews are monitoring daily and the level is dropping an average of one inch per day.
  • Pumps are working full time and cannot supply any more water.
  • Water is not flowing into the reservoir; the upstream creek is dry.
  • There is only enough water to supply conservative household use. Water users must not use water for non-potable use.

How to conserve

Water users can help further by conserving water in the following ways:

  • Shortening your shower by 2 minutes can save 40 litres of water.
  • Turning off taps when brushing your teeth can save 10 litres of water.
  • Cutting down on flushing your toilet. Every time you flush you use up to 14 liters of water.
  • Mulching around trees and shrubs to retain water in the soil.
  • Adding compost to the soil in your garden to maintain soil moisture.
  • Keeping a jug or pitcher of drinking water in the fridge to avoid running the tap until it gets cold.

Help us contact you quickly if we discover a leak

When Bowen Island Municipality detects unusually high usage on a water meter, we make every effort to contact the property owners, however in many cases we only have mailing addresses.

Please provide your contact information so that we can contact you by phone or e-mail if we discover high water usage on your water meter. If BIM identifies a leak, every effort will be taken to contact the property owner. If the property owner cannot be contacted, water will be turned off at the property.

Please share this information

BIM uses an opt-in subscriber service to distribute water system notices by e-mail. Please share this information with your neighbours and encourage them to subscribe to receive updates.

Questions?

Please contact Public Works at 604-947-4255 or bim@bimbc.ca


August 23, 2019:

Water crews have recently measured a considerable decrease in the level of the Eagle Cliff water reservoir. Crews have identified leaks and over consumption at some properties, along with a seasonal shortage of rainfall as the reason for the low reservoir level.

Public Works staff are contacting high-usage water users individually to avoid further drainage of the reservoir until prolonged rainfall resumes, and are making every effort to ensure that there is no leak in the municipal water main.

Crews are monitoring reservoir levels daily. While both Eagle Cliff groundwater wells are operating and maintaining the system with water during the shortage, Bowen Island Municipality is recommending that all Eagle Cliff water users follow Stage 3 of the water conservation guidelines.

How to conserve

Water users can help further by conserving water in the following ways:

  • Shortening your shower by 2 minutes can save 40 litres of water.
  • Turning off taps when brushing your teeth can save 10 litres of water.
  • Cutting down on flushing your toilet. Every time you flush you use up to 14 liters of water.
  • Mulching around trees and shrubs to retain water in the soil.
  • Adding compost to the soil in your garden to maintain soil moisture.
  • Keeping a jug or pitcher of drinking water in the fridge to avoid running the tap until it gets cold.

Help us contact you quickly if we discover a leak

When Bowen Island Municipality detects unusually high usage on a water meter, we make every effort to contact the property owners, however in many cases we only have mailing addresses.

Please provide your contact information so that we can contact you by phone or e-mail if we discover high water usage on your water meter. If BIM identifies a leak, every effort will be taken to contact the property owner. If the property owner cannot be contacted, water will be turned off at the property.

Please share this information

BIM uses an opt-in subscriber service to distribute water system notices by e-mail. Please share this information with your neighbours and encourage them to subscribe to receive updates.